No smoke. No mirrors. No black-hat tricks. Just a precise, systematic process that applies Google's own published policies to get fake and malicious reviews off your profile — permanently.
Every review we go after follows the same rigorous protocol. Here's exactly what happens from the moment you sign up to the moment a bad review disappears.
Sign up and link your Google Business Profile. Our monitoring scans every review around the clock, fires instant alerts when new reviews land, and flags which ones violate Google's policies.
Deep policy analysis against Google's review guidelines. We categorize each violation — fake, conflict of interest, off-topic, harassment, PII — and you approve which reviews we pursue. Genuine complaints are left alone.
Formal flagging through Google's official channels. Detailed violation reports citing specific policy breaches. Escalation through Google Business Profile support, with an Authorization Letter submitted on your behalf.
Google makes the final decision — we can't guarantee removal. But when a review comes down, we confirm it's gone and charge the $199 success fee. If we can't remove it, you don't pay the success fee.
We don't chase every bad review. We chase the ones Google's own policies say shouldn't be there. Here's what qualifies.
Reviews from people who were never customers. Competitor sabotage campaigns. Paid review rings. Coordinated 1-star bombings from people who have no transaction history with your business.
Ex-employees with an axe to grind. Competitors pretending to be customers. Anyone with a vested interest in damaging your reputation who isn't disclosing their relationship.
Harassment and personal attacks. Hate speech. Reviews containing personal information (PII). Off-topic content that has nothing to do with an actual customer experience.
When we submit a removal request to Google, we include a formal Letter of Authorization. Here's what it is — and what it isn't.
When we file a removal request, we submit a formal Letter of Authorization signed by you. This letter authorizes Bad Review Busters — as an agent of Coverli Pty Ltd — to act on your behalf in communicating with Google about policy-violating content on your profile.
You've seen the process. You know exactly how it works. Now let's clear your profile.
Start Busting