Last Updated: 23 June 2026
In these Terms and Conditions, "Company," "we," "us," and "our" refers to Coverli Pty Ltd, incorporated in Victoria, Australia (ABN: 26 685 009 625). "Customer," "you," and "your" refers to the individual or entity agreeing to these terms. "Platform" refers to any third-party online review website (e.g., Google, Yelp, Trustpilot). "Services" refers to the SaaS platform and review management services provided by the Company.
By creating an account and using the Services, you explicitly represent and warrant that:
The Company provides a Software-as-a-Service (SaaS) platform designed to assist businesses in flagging and requesting the removal of negative, fraudulent, or policy-violating reviews from third-party Platforms. The Services include drafting communications, submitting appeals, and managing correspondence with Platforms strictly on your behalf and in your name.
The Company does not guarantee the removal of any review. Third-party Platforms possess absolute and sole discretion regarding whether to remove any content. The Company will use its best endeavors to flag, report, and advocate for the removal of reviews that violate the specific Platform's Terms of Service. However, because the final decision rests entirely with the third-party Platform, the Company cannot promise a specific outcome. You acknowledge and accept this limitation.
a) Introductory Offer. New subscribers are eligible for an introductory first-month fee of $0.99 USD. This offer is valid only for the first calendar month of an active subscription and applies exclusively to new subscribers who have not previously held a subscription with the Company. The standard subscription fee (as set out below) applies from the second billing cycle onward.
b) Monthly Subscription. Following the introductory period, you agree to pay a monthly subscription fee of $25.00 USD. This fee is billed in advance on a recurring monthly basis. You may cancel at any time, with cancellation taking effect at the end of the current billing cycle.
d) Success Fee. In the event that a review is successfully removed by the Platform as a direct result of the Company's efforts, you agree to pay a success fee of $199.00 USD per removed review. This fee will be billed to your payment method on file at the end of the calendar month in which the removal occurred.
e) Currency. All payments are processed in United States Dollars (USD), regardless of your local currency or the location of the Client Business.
f) Taxes. You are responsible for any applicable taxes, duties, or levies imposed by your local jurisdiction.
g) Failed Payments and Chargebacks. If a payment fails, the Company reserves the right to suspend Services immediately. You agree not to initiate unwarranted credit card chargebacks. If you initiate a chargeback for Services rendered in accordance with these Terms, you agree to pay a $50 USD administrative dispute fee per chargeback, plus any collection costs.
To the maximum extent permitted by applicable law, the Company's total aggregate liability to you for any claims arising out of or relating to these Terms or the Services shall be strictly limited to the greater of: (a) the total amount of monthly subscription fees paid by you in the single calendar month immediately preceding the event giving rise to the liability; or (b) the total amount of all fees paid by you to the Company during the twelve (12) months immediately preceding the event giving rise to the liability. In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business, loss of goodwill, or any other intangible losses, arising out of or in connection with these Terms or the Services, whether based on warranty, contract, tort (including negligence), or any other legal theory, regardless of whether the Company has been advised of the possibility of such damages.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (ACL) that cannot be lawfully excluded. Where liability cannot be excluded, the Company's liability is limited to re-supplying the Services or the cost of re-supplying the Services.
You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
You acknowledge that many third-party Platforms strictly regulate the use of third-party services to manage reviews. The Company operates strictly as an authorized agent for you. You are solely responsible for ensuring that utilizing an authorized agent to flag reviews does not violate the Platform's Terms of Service. The Company shall not be held liable if a Platform suspends, bans, or penalizes your account for utilizing our Services.
a) Term. These Terms remain in effect for as long as you maintain an active subscription.
b) Cancellation. You may cancel at any time. Cancellation takes effect at the end of the current billing cycle.
c) Termination by Company. The Company may terminate your access immediately if you breach these Terms, engage in fraud, or attempt to remove truthful reviews.
d) Effect of Termination & Survival. Upon termination, all outstanding success fees will be immediately charged to your payment method on file. Sections 3, 4, 5, 6, and 9 shall survive termination of this agreement.
a) Governing Law. These Terms shall be governed by the laws of the State of Victoria, Australia, without regard to its conflict of law principles.
b) Jurisdiction. You and the Company irrevocably submit to the exclusive jurisdiction of the courts of Victoria, Australia, and the Federal Court of Australia sitting in Victoria, for any disputes arising out of these Terms.
c) No Class Actions. You and the Company agree that each may bring claims against the other only in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
a) Entire Agreement. These Terms constitute the entire agreement between you and the Company.
b) Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
c) Waiver. The failure of the Company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
d) Changes to Terms. The Company reserves the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification. Your continued use of the Services after changes become effective constitutes your acceptance of the revised Terms.
For any questions regarding these Terms or the Services, please contact us at:
Coverli Pty Ltd
Victoria, Australia
Email: support@badreviewbusters.com.au